A large multinational bank pushes the limits of its digital business.


Many organizations are pushing the boundaries of AI but the secret to using machine learning to its full potential, is applying the technology intelligently.

Abacus can help push your company ahead of your challengers with the help of our AI virtual assistant.

We used our extensive knowledge and experience of the FS sector to design and develop a virtual assistant, including AI sales analytics capabilities, for the bank. The chatbot offered an easy-to-use, customer-friendly and practical solution that will allow the bank to engage with existing and new customers, grow its business and increase its profitability in a competitive, hi-tech market.

The Need: A large multinational bank hoped to create a chatbot that would allow it to experiment with machine learning. 

The Goal: The aim was to change the way it interacts with its customers, but also to help its bankers make good decisions.

The company’s plan was to create a chatbot that could intelligently interact with customers, including a dashboard for selling new products, and the capability to manage structured and unstructured data. 

Abacus helped the company see beyond the obvious, and apply a thorough analysis and understanding of AI and of how the FS sector works: the regulations, compliance requirements governing the business, and what customer needs.